Harrogate Firewood

Harrogate Firewood Privacy Policy

Who we are

We are Harrogate Firewood Limited (Company number 15855112), operating as www.harrogatefirewood.co.uk

What personal data we collect and why we collect it

When you interact with our online store, we collect the following types of personal data:

  • Account Information: When you create an account, we collect your name, email address, and contact details to manage your account and provide customer support.
  • Order Information: When you make a purchase, we collect billing and shipping addresses, phone number, and payment details to process your order.
  • Transaction Data: Payment processing is handled securely through [PayPal, Stripe]. We do not store credit/debit card details.
  • Mailing List Subscriptions: If you opt-in to our mailing list, we collect your email address to send you promotional updates.
  • Customer Support Interactions: If you contact us, we collect relevant details to assist you.
  • Comments & Reviews: If you leave reviews or comments, we collect the data shown in the form and your IP address to prevent spam.

Cookies

Our website uses cookies to enhance your browsing experience. These cookies help us:

  • Remember your login details and preferences.
  • Track shopping cart activity.
  • Analyse website traffic and user behaviour.
  • Provide targeted marketing where applicable.

You can manage or disable cookies in your browser settings, but doing so may affect certain functionalities of the website.

Analytics

We use analytics tools such as Google Analytics to understand how visitors interact with our website. This helps us improve our services and user experience. Google Analytics collects data such as:

  • Pages visited and time spent on our site.
  • Device, browser type, and geographic location (anonymised).
  • Referral sources (how you found our site).

You can opt out of Google Analytics tracking by installing the Google Analytics Opt-out Browser Add-on.

Who we share your data with

We do not sell or rent your data. However, we share data with trusted third parties only when necessary:

  • Payment Processors: To securely process transactions.
  • Shipping Providers: To deliver your orders.
  • Analytics Services: To analyse website usage.
  • Marketing Platforms: If you opt into our mailing list.
  • Legal Compliance: If required by law enforcement or regulatory authorities.

How long we retain your data

We retain your data only for as long as necessary:

  • Order & Transaction Data: Retained for at least 6 years to comply with UK tax laws.
  • Account Information: Retained until you request deletion.
  • Marketing Emails: Retained until you unsubscribe.
  • Comments & Reviews: Retained indefinitely unless removed by the user.

What rights you have over your data

As a UK-based store, you have rights under the UK GDPR, including:

  • Access: Request a copy of your data.
  • Correction: Request corrections to inaccurate data.
  • Erasure: Request deletion of your data (except where legally required to retain it).
  • Objection: Object to processing for marketing purposes.
  • Data Portability: Request transfer of your data to another provider.

To exercise these rights, contact us at info@harrogatefirewood.co.uk

Where your data is sent

Your data may be processed outside the UK, particularly if our service providers operate internationally. We ensure that adequate data protection measures are in place, such as UK-approved Standard Contractual Clauses (SCCs) or agreements that comply with UK data protection laws.

For any questions about this policy, please contact us at info@harrogatefirewood.co.uk

Contact information

If you have any questions about the Privacy Policy, please contact us at info@harrogatefirewood.co.uk

How we protect your data

We implement appropriate security measures to safeguard your personal data, including:

  • Encryption of sensitive information during transmission.
  • Secure storage of personal data with access controls.
  • Regular monitoring for security vulnerabilities and breaches.
  • Restricting access to personal data to authorized personnel only.

What Third Parties We Receive Data From

We may receive data from third-party sources to enhance our services, including:

Social Media Platforms: If you interact with our website via social media integrations.

Payment Processors: To verify transactions and prevent fraud.

Shipping Partners: To confirm delivery details.

Marketing and Advertising Platforms: To tailor promotional campaigns.

Store Privacy Policy

We collect information about you during the checkout process on our store.

What we collect and store

While you visit our site, we’ll track:

  • Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed
  • Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping
  • Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order!

We’ll also use cookies to keep track of basket contents while you’re browsing our site.

When you purchase from us, we’ll ask you to provide information including your name, billing address, shipping address, email address, phone number, credit card/payment details and optional account information like username and password. We’ll use this information for purposes, such as, to:

  • Send you information about your account and order
  • Respond to your requests, including refunds and complaints
  • Process payments and prevent fraud
  • Set up your account for our store
  • Comply with any legal obligations we have, such as calculating taxes
  • Improve our store offerings
  • Send you marketing messages, if you choose to receive them

If you create an account, we will store your name, address, email and phone number, which will be used to populate the checkout for future orders.

We generally store information about you for as long as we need the information for the purposes for which we collect and use it, and we are not legally required to continue to keep it. For example, we will store order information for 6 years for tax and accounting purposes. This includes your name, email address and billing and shipping addresses.

We will also store comments or reviews, if you choose to leave them.

Who on our team has access

Members of our team have access to the information you provide us. For example, both Administrators and Shop Managers can access:

  • Order information like what was purchased, when it was purchased and where it should be sent, and
  • Customer information like your name, email address, and billing and shipping information.

Our team members have access to this information to help fulfill orders, process refunds and support you.

What we share with others

We share information with third parties who help us provide our orders and store services to you.

Payments

We accept payments through PayPal and Stripe. When processing payments, some of your data will be passed to PayPal or Stripe, including information required to process or support the payment, such as the purchase total and billing information.

Please see the PayPal Privacy Policy and the Stripe Privacy Policy for more details.